We are committed to quality products and services. We prioritize the satisfaction of all consumers fairly . To achieve that we strive to provide the best servants and establish fair and just rules.
Guarantee Period
We do not accept refunds more than 30 days after purchasing the products.
Warranty Coverage
We guarantee the quality of apparel materials and DTG printed images. Other matters, please contact us at https://happyspringtee.com/contact-us
Buyer Error
We use a computerization system in processing sales and production because our product is in the form of mass custom production, so human intervention is very limited by the system to ensure fast and perfect production flow.
We strongly recommend to provide shipping data as accurate as possible, double-checking the order to ensure the correct color, size and shipping address.
All errors caused by data errors provided by the consumer are entirely the responsibility of the consumer. There is no guarantee from us for this.
Due to the personalized nature of our products, all orders are final once placed. We do not accept cancellations, returns, or exchanges, including:
Incorrect Color or Size Selection: It is the customer’s responsibility to ensure the accuracy of color, size, and other customizations before completing the order. Please double-check your preferences before finalizing your purchase. Product-Specific Customization: Each product is made-to-order based on the details you provide. We do not pre-produce items, ensuring each piece is crafted exclusively for you.
Why This Policy Is in Place
This policy allows us to maintain the highest standards of quality and efficiency, avoiding waste and ensuring that every item is uniquely created for our valued customers. We encourage customers to carefully review their orders to avoid any issues.
Customer Support
If you encounter any concerns or need assistance before placing your order, our customer support team is here to help. Feel free to reach out for guidance or clarification on our products and customization options.
We appreciate your understanding and cooperation in making your shopping experience seamless and satisfactory!
Buyer error in writing the shipping address so that the shipping service company (UPS & USPS) returns the package sent to us, in that case the CONSUMER HAS NO RIGHT TO REQUEST A MONEY REFUND.
In that case also we will not send the product back to consumers.
The package containing the returned product will be donated directly to social company.
So that the case is considered finished because of buyer error.
Cancellation
Please make sure all about your order is corrects. We can not accept the cancellation when the order has been completed payment. Please understand that we use the Just In Time Stock System. We only produce items when there are orders. We use a computer system where ordering and paying to vendors automatically and just in time when you complete payment.